Shipments and returns

Your pack shipment

Compliance with delivery times at is essential. If your order arrives by the agreed delivery date and you are unable to receive it, an agreement will be made with the carrier for an alternative and prompt delivery solution. For this we need to contact you to notify you or notify us of any news about the order. For online purchases we commit to a maximum delivery period of 7 business days for national shipments and 20 business days for international shipments. Sometimes there are some news that delay delivery, however, we want to guarantee that the maximum time will not exceed 30 days that the Consumer Statute grants for the delivery of your purchase.